(I) Troubleshooting. Every product must be troubleshot prior to being approved for an RMA. Technical support must be given through an authorized Q-See technician. Refusal to troubleshoot will waive your ability for an advance replacement (if eligible).
(II) Proof of purchase. Every RMA submission must be submitted with a valid proof of purchase from the original point of purchase. Any RMA request without a valid proof of purchase will be handled as an out-of-warranty product under the guidelines below.
A VALID PROOF OF PURCHASE SHALL BE DEFINED AS A RECEIPT OR OTHER OFFICIAL DOCUMENT FROM THE ORIGINAL POINT OF PURCHASE THAT INDICATES THE LOCATION OF PURCHASE, DATE OF PURCHASE, AND SPECIFIC PRODUCT PURCHASE (NO EXCEPTIONS).
If the product is purchased from a third party vendor, the consumer must provide the original proof of purchase from the original purchaser in order to validate warranty. If an original proof of purchase from the original purchaser cannot be provided, the product will be treated as an out of warranty product regardless of date of final purchase.
Timeframe. Standard RMAs will processed within two (2) business days of arrival at the Q-See RMA facility.
Shipping method. All returned merchandise and exchanges will be shipped to and from Q-See using UPS ground unless otherwise selected. Shipments may take up to 5 business days depending on location.
- No credit card is required for a standard RMA unless you indicate you would like to purchase a shipping label or expediting shipping from Q-See.
- You will be responsible to ship the product back to Q-See at your own cost unless eligible for a prepaid shipping label from Q-See.
- You will be responsible for the safety and security of the package as indicated in the ‘shipment for repairs’ section in this policy.
- If tracking information cannot be provided Q-See will not be responsible for lost or damaged items. Please retain your tracking information.
- Products will processed in our RMA lab in the order in which they are received.
- Products will be shipped out via the selected delivery method at the point of RMA submission. (ALL ITEMS ARE GROUND SHIPPED, UNLESS OTHER SPECIFIED IN THE RMA REQUEST.)
FAILURE TO FOLLOW PROPER RMA PROCEDURE
- Failure to follow the guidelines and procedures listed above may cause your RMA to be delayed.
- Q-See will not take responsibility for any RMA that does not follow the proper procedure and guidelines.
- You shall be responsible for the costs associated with any product that does not follow the proper guidelines and procedures that are listed above.
Collection of your Personal Information Q-See may collect personally identifiable information, such as your name. If you purchase Q-See's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Q-See may also collect anonymous demographic information, which is not unique to you, such as your age, gender and household income. We may gather additional personal or non-personal information in the future. Information about your computer hardware and software may be automatically collected by Q-See.
This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Q-See website. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Q-See's public message boards, this information may be collected and used by others. Q-See encourages you to review the privacy statements of websites you choose to link to from Q-See so that you can understand how those websites collect, use and share your information.
Q-See is not responsible for the privacy statements or other content on websites outside of the Q-See website. Use of your Personal Information Q-See collects and uses your personal information to operate its website(s) and deliver the services you have requested. Q-See may also use your personally identifiable information to inform you of other products or services available from Q-See and its affiliates. Q-See may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Q-See does not sell, rent or lease its customer lists to third parties.
Q-See may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Q-See may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Q-See, and they are required to maintain the confidentiality of your information.
Q-See may keep track of the websites and pages our users visit within Q-See, in order to determine what Q-See services are the most popular. This data is used to deliver customized content and advertising within Q-See to customers whose behavior indicates that they are interested in a particular subject area. Q-See will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Q-See or the site;
(b) protect and defend the rights or property of Q-See; and,
(c) act under exigent circumstances to protect the personal safety of users of Q-See, or the public.
Security of your Personal Information To secure your personal information from unauthorized access, use or disclosure, Q-See uses the following: RapidSSL Geocities Symantec SSL When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Children Under Thirteen Q-See does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. Disconnecting your Q-See Account from Third Party WebsitesYou will be able to connect your Q-See account to third party accounts.
BY CONNECTING YOUR Q-SEE ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time.
My Account Page. Opt-Out & Unsubscribe We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Q-See by contacting us here:- Web page: _________________- Email: _________________- Phone: _________________ Changes to this StatementQ-See will occasionally update this Statement of Privacy to reflect company and customer feedback. Q-See encourages you to periodically review this Statement to be informed of how Q-See is protecting your information.